In the world of social care it is the holy grail; to achieve an
*OUTSTANDING* grade by the care regulator, the Care Quality Commission
(CQC). Only 1% of all 40,000 UK care providers are graded *OUTSTANDING*
in recognition of those providers that are truly exceptional, care
innovators and those who deliver extraordinary care to those they are
entrusted to look after.



Southport based Rosebank Care Home for adults with learning disabilities
have just achieved this highest of care accolades. Owned by Jonathan and
Joanne Cunningham and with Registered Care Manager Gill Young, Rosebank
becomes one of the first Merseyside Care Home to achieve this unique care
award. The home was inspected in November yet was informed 3 weeks ago of
their grade.



‘We are absolutely delighted that the consistent hard work of all our
staff has paid off. It is a true recognition of our exceptional care team
and their vocational dedication to our residents. The quality of our care
was evident the moment CQC turned up.’ said Jonathan.



CQC specifically graded the Home’s leadership and quality of care as
*OUTSTANDING*. Innovative use of IT, prolific social media and filming,
pet therapy and advanced IT communications with staff, residents and
relatives made this home stand out from all others. Specifically Rosebank
was able to evidence that they were at the forward edge of care trials and
were recognised as significant influencers in care via social media.
Rosebank’s willingness to share best practise with other care homes was
also a major factor for the Rosebank award. Jonathan said ‘CQC commented
that few care providers share ideas and in the manner that Rosebank Care
Home do’

*Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the
North, said:*

“We found the quality of care provided at Rosebank Care Home in Southport
to be outstanding. People told us that they were extremely happy with the
level of care that they received and we saw a relaxed, homely atmosphere.
It was impressive to see the way that Rosebank had harnessed new technology
and social media to engagement with not just people using the service, but
their relatives and even stakeholders. People told us this approach had an
extremely positive impact on them and this was clear to see. We were also
impressed with the lengths that staff went to, to ensure that people’s care
was responsive to their needs. We saw staff rewording information for
people when they didn’t understand it and also that people had choice and
control over their lives. The whole team should be very proud of the
service they are providing.”



Owner Joanne Cunningham said. ‘At a time when the media is all too often
full of tales of poor care delivered by failing care providers it is a
delight to promote and advertise that there are good and *outstanding*
care providers going the extra 100 miles for their lovely residents! We
aren’t interested in compliance what we deliver is far beyond the minimum
level set by CQC. What Rosebank does is a true honour to serve our
residents to fulfil and enjoy the best life ever! We are humbled by this
award’.



For any NW care providers that would like to visit Rosebank Care Home and
see the features, systems and ideas that allowed it to achieve this award
then they are encouraged to contact its owner Jonathan Cunningham on 01704
320008 or on md@stormconsultancyuk.com to arrange a visit and tour. ‘It
is all about sharing ideas and best practise! said Jonathan.



There are many online Rosebank films:

Home Website www.rosebankcarehome.org.uk

Home TV Channel [Click here
]

Rosebank Halloween Film [Click Here
]

Kitty and Dad drive to Rosebank [Click Here
]

Joanne and Pets [Click Here ]

Councillor Tony Dawson, Adult Care and Wellbeing spokesperson for Southport
councillors said:

"I would like to extend my congratulations to the staff and management of
Rosebank for gaining this recognition and the work which resulted in them
achieving it. Most media coverage of the CQC tends to be centred upon its
criticisms. This report shows that the high standards which the CQC sets
can indeed be obtained."




*Attached pictures illustrate owners Jonathan and Joanne Cunningham, Care
Manager Gillian Young with their lovely Rosebank residents. Pictures by
Tarleton Photography. *



For any more information contact Jonathan Cunningham on 01704 320008 or
email md@stormconsultancyuk.com or mob 07733338398