This email arrived recently at the busy QLocal newsdesk; isn't it great when local businesses go above and beyond for their valued customers?

Hi Roger,

I am an Assistant Headteacher at St. Bede's RC High School, and would like to share my heartwarming and local story about Heatons Garage in Ormskirk.

My partner died suddenly at the end of Nov 2021 which was and is traumatic enough but prior to his untimely death he had tried to repair his broken down Renault van to no avail and as such it was at our home address in a very sad state of disrepair.

I contacted Heatons Garage, who we have used for repairs, MOTs and helping us with vehicle support for the past 20 years; their response was 100% supportive and extremely professional.

They arranged the collection of the broken down van and agreed to investigate the repair, and since Dec 2021 until lst month they worked away behind the scenes, repaired and since completed an MOT so the van can now be sold on as part of my late partner's estate.

The work and support of the team at Heatons has been compassionate, patient and gone above and beyond customer care during such a sensitive and difficult time for my son and I.

I do check QLocal each week and the 'feelgood' stories connected to the local community are enjoyable and good to read. I would like a local company to be recognised for doing an amazing job to keep vehicles safe and sound for road use but also looking after a customers in their times of need.

For me amazing!

Kind regards,

Deb Harris

*Pictured in the workshops this afternoon are the team who looked after the van - from left Nick, Mark, Matt and Barry.