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  1. Published on: 12/10/2020 06:25 AMReported by: roving-eye
    From Monday, 12 October, Southport One Stop Shop will join the Bootle branch and open to the public on a limited service based at The Atkinson, from 11am - 4pm. We are also experiencing an extremely high volume of calls to our Contact Centre during Covid-19, if you call, you may face long delays. There are alternative ways for you to get information during these difficult and challenging times:
    • Stay up to date with changes to council services at our Community updates webpage;
    • Volunteer to help vulnerable residents in Sefton here
    • Access a range of Council service online

    Need to get in touch? Why not try these options first...

    Still not found what you were looking for? Try searching our online services Alternatively, you can:

    Virtual Contact CentreOur incredibly hard working colleagues in the Contact Centre have now moved to a Virtual Contact Centre model, allowing them to work safely and efficiently from their homes during the COVID-19 situation.The new system has now been successfully implemented and our staff are working hard to answer your queries as efficiently as possible.The team will continue to concentrate its focus on the more vulnerable members of our community.Currently we are unable to process payments for some council services. Where possible if you do wish to pay for a service, your call will be transferred to the automated payment line.Please note that the Contact Centre will be open to provide advice & support for Covid-19 related enquiries only on Saturday and Sundays (10am-4pm) from October 3.
     

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    Contact us with your news. Mob/Txt 07530 315 478 southport@qnews.co.uk




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