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  1. Published on: 12/05/2022 03:52 PMReported by: editor
    Name:  Bins-e1586450133292.jpg
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    Sefton Council’s Head of Operational In-House Services, Michelle Williams has described reported incidents of abuse aimed at refuse collection teams and reception staff by members of the public over delayed bin collections as ‘completely unacceptable’

    Michelle said:

    “We understand the frustration felt by many residents over the delays that have resulted from a combination of successive Bank Holidays and significant staff absences in addition to operational issues. We are working hard to catch up on missed collections as soon as we can.

    “We want to thank our teams for the considerable effort that is going into achieving this but to say that incidents of abuse they have received as they go about their work is entirely unacceptable and will not be tolerated.

    “These are the same teams who people praised and came out to clap for their work throughout the COVID pandemic, and we would ask people to now treat them with that same respect.

    “We would like to reiterate our apologies to those who have been affected by these delays and thank the overwhelming majority of residents who have shown patience and understanding.

    “I can reassure them we are doing everything we can, including deploying extra resources, to clear backlogs and get collections back to normal as soon as we can.”

    Michelle went on to say reports of abuse about the delays to bin collections aimed at reception staff at Council buildings was also unacceptable.

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    Your Comments:


  3. Trevellas43 says:13/05/2022 10:53 AM
    So could the back log situation be helped by employing tempory Agency staff??

  4. jayjay2000 says:14/05/2022 11:24 AM
    Quote Originally Posted by Trevellas43 View Post
    So could the back log situation be helped by employing tempory Agency staff??
    Suspect agency staff might need training for H&S etc. Probably a better idea is to have a pool of multi-skilled permanent staff who can be moved to various work areas when needed (though possible that a short-sighted union might object to this).

    Getting tired of all these 'Please don't abuse our staff if you find that the service we provide is lousy' notices - I always ask to speak to a Manager rather than abuse front line staff but surprising how many cowardly customers prefer to bawl out the front line people.

    Perhaps "Sefton Council’s Head of Operational In-House Services, Michelle Williams" could get off her behind and ride with the bin collection staff and actually talk to the people who are probably paying her inflated wages?
    For all we know she is working from home anyway.


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