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'We can confirm that the customer was contacted by our Customer Services Team week commencing 19th July and arrangements were made to accept a cheque for the garden waste payment.
The arrangement was set up immediately.
The development of electronic payments was undertaken due to overwhelming feedback from customers. They told us they wanted alternative ways to pay for services and we responded by facilitating direct debits and card payments. We encourage residents to sign up to direct debit for the collection of garden waste as it automatically renews each year after the payment is taken.
The response from our customers has been extremely positive as they only need to contact us once unless they move or wish to cancel their subscription and it guarantees no interruption in collections - this has improved the service enormously.
We have also been a cashless local authority for some time in order to make processes more efficient and better value for money.
However, we understand that a small percentage of people will not have the means to pay electronically. We are happy to assist customers with other methods of payment and have done so since the electronic payment system was introduced in 2017. We treat all residents as individuals and our Customer Services Team are flexible and fully sympathetic to customers' circumstances when arranging ways to make payments.'
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WANTED: YOUR NEWS AND STORIES FOR ORMSKIRK
Phone / Txt Roger on 0754 3955 841
Email local news to us including image(s) ormskirk@qlocal.co.uk
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